*Responsibilities*
* Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions.
* Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements.
* Handles private patient information in a compliant and confidential manner.
Assists with maintaining store inventory including inventory cycle counts and perpetual inventory.
* Performs duties of the job in a manner that is attentive to age and ability considerations of the patient.
* May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location.
* May be assigned to working on the medical supply store floor or in a call center environment.
*Qualifications*
* High school diploma or equivalent.
Prior customer service, sales, healthcare, or patient care experience preferred.
* Prior DME experience is preferred but not required.
Effectively reads, writes, speaks and understand English.
* Able to learn technical tasks and able to follow written and verbal directions.
* Comfortable utilizing technology, problem solving and efficient with software applications.
* Exceptional customer service and communication skills with high level professionalism and ability to have crucial conversations.
* Proven ability to multi-task and make good decisions regarding customer service.
Must be able to work independently as needed.
* Knowledge of Medicare, Medicaid and/or private insurance billed preferred with attention to detail.
* Physical and mental stamina to be able to withstand what can often be a fast-paced environment; may be on feet or sitting on feet 90-100% of the time.
Must be able to tolerate repetitive hand motion.
* Must be able to lift up to 50 pounds.
Must be current on all applicable annual competencies.
* For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.
*Schedule*
Full Time
*Hours/Pay Period*
80
*Schedule Details*
Business hours Monday-Friday, 8am to 5pm.
*Weekend Schedule*
N/A
Job Type: Full-time
Pay: $19.
91 - $25.
87 per hour
Benefits:
* 403(b)
* 403(b) matching
* AD&D insurance
* Bereavement leave
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Free flu shots
* Health insurance
* Health savings account
* Life insurance
* On-the-job training
* Opportunities for advancement
* Paid jury duty
* Paid orientation
* Paid time off
* Paid training
* Pet insurance
* Retirement plan
* Vision insurance
Healthcare setting:
* Clinic
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Austin, MN 55912: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* If you were to receive an offer of employment, would you be able to start within 30 days?
* Have you been in your current/most recent role for at least 2 years?
Education:
* High school or equivalent (Required)
Experience:
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Required)
* Retail sales: 1 year (Preferred)
* Customer service: 3 years (Required)
Work Location: In person
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